Fulton High School’s Academy of Public Service is giving students a head start on a career in 911 telecommunication through its work-based learning program, where students gain practical skills and earn a Public Safety Telecommunication certification.
This unique opportunity aligns with the goals of Knox County Schools’ 865 Academies, which are designed to prepare students for high-wage, in-demand jobs following graduation.
For Fulton seniors like Abby Swaggerty, the experience has opened new doors.
“When we were picking our classes freshman year, the Fire Management Services pathway was new,” Abby said. “I thought it’d be fun to venture out and try new stuff. I took every fire, criminal justice, and health class I could.”
Now, after a visit to a 911 call center, Abby is inspired to join the field immediately after graduation.
“This course takes off a full week of training that I won’t have to do after I graduate,” she said. “It definitely gives you a leg up.”
The program not only exposes students to the technical aspects of 911 call-taking and dispatching emergency services but also teaches teamwork, leadership, and communication.
“Our class is like family,” said senior Emma Ricketts. “We have each other to help with our work.”
Abby and Emma plan to become 911 dispatchers, motivated by the hands-on learning environment in the Academy of Public Service.
Melissa Boone, Director of Operations at Knox County 911, emphasizes that 911 dispatching is a stable and rewarding career, especially for students who may not be pursuing college.
“There are more jobs that do not require a college education than there are that do,” she said. “There will always be a need [for 911 dispatchers].”
Boone, who has spent over 35 years in public safety, shared the APCO certification these students earn is internationally recognized and can give them an edge in job applications.
According to Boone, the training experience covers essential skills in call handling, emergency management systems, and dispatch procedures.
“I have a few students interested in coming to work with us, and I wish I could take them today,” she added.
For the students involved, this program at Fulton is more than just a class; it’s a pathway into a career that is meaningful, fulfilling the 865 Academies’ goal of preparing graduates for thriving futures in essential community roles.
Career Empowerment and Preparation
Knox County Schools is dedicated to Career Empowerment and Preparation. At KCS, we are committed to preparing students for graduation and life after graduation. By providing students with early and meaningful opportunities to explore colleges and KCS is reimagining the high school experience through the 865 Academies to prepare students for their future after graduation, whether that means enrolling in postsecondary studies; enlisting in service to their country; or finding employment in a high-wage, high-skill, and in-demand profession, with an entrepreneurial mindset. Learn more about this initiative at knoxschools.org/academies.