
Suzanne Clapp’s daughter, a middle school student, commutes to school just like her peers. For seven years, the Special Education Transportation Team has made sure that her unique needs don’t keep her from riding the same buses as 20,000 other students across the district.
Clapp’s daughter is just one of the 2,000 special needs students benefiting from the work and expertise of the SPED Transportation Team.

The Team — which includes licensed physical and occupational therapists, a Special Education Supervisor, and a Transportation Router — collaborates with nursing, speech, and behavioral specialists to facilitate the safest, most appropriate transport of special needs students to and from school every day.
Though Clapp recognizes the Team’s obvious expertise, she values the Team’s acknowledgment of the unique challenges families face in understanding and meeting their child’s specific needs.
“As parents, we are deeply immersed in our child’s needs,” said Clapp. “Maybe they struggle–to varying degrees–with mobility, behavior, or communication. Some are non-verbal and most probably don’t understand bus safety rules. While we want our children to have the same school experience as their peers, there can be a lot of stress involved in that.”
That’s why the SPED Transportation Team encourages family involvement in the process of evaluating and arranging these services and prioritizes understanding each child’s individual safety needs.
“Wheelchairs are as unique as the children who use them and each one must be secured in a specific way to be safely transported,” Clapp explains. “Researching all those specific requirements and protocols is time consuming and, honestly, tedious, but the Transportation Team ensures every child is fitted correctly in the right chair and that every chair is secured properly.”
The team also provides Child Passenger Safety training to school-based staff throughout the district for those who either ride the bus with students or participate in the transportation process. Additionally, they complete trainings for approximately 160 special education bus drivers, 40 shuttle drivers, and contractors.

The group also completes specific training modules. Several members hold Child Passenger Safety Certifications with Safe Travel for all Children endorsements. The endorsement is specific to the Child Passenger Safety Certification.
These hands-on training sessions include the proper use of individual safety devices, loading and unloading, the securement of wheelchairs, behavior strategies, and evacuation techniques.
Emphasizing the district’s commitment to providing every student with a quality, free, and appropriate education, KCS Director of Transportation Ryan Dillingham commends the Special Education Transportation Team for their efforts, saying: “The SPED Transportation Team works incredibly hard to make sure the complexity of a student’s needs doesn’t impact their ability to get to school in the same way as their traditionally educated peers.”
For more information on Special Education Transportation, please contact Ryan Dillingham (ryan.dillingham@knoxschools.org) or Lauren Mays (lauren.mays@knoxschools.org).











